Frequently Asked Questions

Chocolate Factory is a no-code/low-code enterprise AI platform that helps organizations build and manage intelligent AI agents without extensive technical expertise. Chocolate Factory provides customized and context-aware AI assistants that connect to knowledge sources and integrate with tools such as databases, MCP servers, workflows, and external APIs.

Agents are customizable AI assistants that can do much more than answer general questions. Each agent has its own model, system prompt, and connected tools, so you can tailor assistants for roles like customer support, data analysis, or content writing.

See What Is an Agent? and Chat with Agents for more detail.

No. Chocolate Factory runs entirely in your web browser. You can create agents, connect tools, chat in the Dashboard, and manage your organization without installing any local software.

Yes. Your data is stored in a secure cloud environment associated with your project. Access is restricted to authenticated team members within your organization.

Absolutely. Create an organization, invite team members, and assign roles. Everyone in your organization can work on shared projects and agents.

Tools let agents go beyond answering questions and take action on your behalf. When you send a prompt, the agent uses a foundation model to understand the request, decides whether a tool is needed, runs it, and uses the result in its response.

Tools must be explicitly connected to an agent in its configuration before the agent can use them.

See Tools and Setup & Configuration to connect tools to an agent.

Chocolate Factory exposes a unified HTTP API for calling agents from external applications:

• /run with "stream": true → for streaming chat experiences such as widgets, copilots, and multi-turn conversations.
• /run with "stream": false (default) → for one-shot request/response use cases such as forms, content generation, backend jobs, and prompt-template execution.

The previous /chat and /execute endpoints are deprecated but remain available as backward-compatible wrappers.

See Agent Integration for endpoint details, authentication options, and examples.

Please contact the Chocolate Factory team for current pricing and plan information.

Chat with an agent in the Dashboard to get help with your tasks. For platform-related issues, check the Troubleshooting page in this documentation.

You can also use the Feedback button in the platform to report problems or share suggestions.